Hype - Paywalls Appear for Users with Active Subscriptions – Incident details

All systems operational

Paywalls Appear for Users with Active Subscriptions

Resolved
Partial outage
Started about 4 years agoLasted about 2 hours

Affected

Hype WordPress Plugin

Partial outage from 3:51 PM to 5:42 PM

Updates
  • Resolved
    Resolved

    Performance for purchased products/subscriptions has returned to normal.

  • Monitoring
    Monitoring

    We have deployed an update for accessing purchased products/subscriptions and are currently monitoring.

  • Identified
    Identified

    We have identified the issue impacting users trying to access purchased products/subscriptions and are currently working to address it.

  • Investigating
    Investigating

    For sites that have paywalls enabled, users that have purchased products/subscriptions that grant access to paywalled content are still encountering the paywall. We are actively investigating this and will post updates as we work towards a fix.