Hype - Issues Logging in to Publisher Dashboard – Incident details

All systems operational

Issues Logging in to Publisher Dashboard

Resolved
Partial outage
Started over 5 years agoLasted about 8 hours

Affected

Hype Web App

Partial outage from 6:11 PM to 1:43 AM

Hype WordPress Plugin

Partial outage from 6:11 PM to 1:43 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a temporary solution and will be working towards a longer term fix to ensure more stability.

  • Identified
    Identified

    We are still experiencing issues and are continuing to work on a solution.

  • Monitoring
    Monitoring

    We have made an update to correct the issue and are seeing performance return to normal. We will continue to monitor but believe the situation is resolved. Users should now be able to use Google login.

  • Update
    Update

    The google sign-in issue is impacting both the Publisher Dashboard and on-site plugin for users. We are continuing to investigate the cause.

  • Investigating
    Investigating

    We are currently aware of an issue logging in to the publisher dashboard with Google accounts and are investigating the cause.