Hype - Slow Response on Plug-in and Landing Pages – Incident details

All systems operational

Slow Response on Plug-in and Landing Pages

Resolved
Partial outage
Started about 5 years agoLasted 2 days

Affected

Hype Pages

Partial outage from 5:03 PM to 6:05 PM

Hype WordPress Plugin

Partial outage from 5:03 PM to 6:05 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We have applied an update to the platform. Performance has returned to normal and we will continue to monitor.

  • Monitoring
    Monitoring

    Most instances of slow performance have been resolved. We will continue to monitor.

  • Identified
    Identified

    We are aware of some instances of slow performance, and are working to address these.

  • Update
    Update

    We are continuing to monitor performance closely.

  • Update
    Update

    We have implemented further improvements to performance and will continue to monitor closely.

  • Monitoring
    Monitoring

    Performance has returned to normal in most instances, but we are continuing to monitor, and will post further updates.

  • Identified
    Identified

    Performance is returning to normal, and we are continuing to work to address the issue.

  • Update
    Update

    The slow performance for plug-in and landing pages is causing some actions to fail for impacted users intermittently, including the login or payment flows. We are continuing to investigate.

  • Investigating
    Investigating

    We are seeing slow performance on the plug-in and landing pages, and are currently investigating.