Hype Status - Incident history https://status.hype.co Hype Thu, 24 Aug 2023 22:43:41 +0000 Issues with opening Page editor Type: Incident Affected Components: Hype Web App Aug 24, 22:43:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:43:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Aug 2023 22:43:41 +0000 https://status.hype.co/incident/cllpr322o17857bmofmxtbmpui https://status.hype.co/incident/cllpr322o17857bmofmxtbmpui Hype Web App is not loading Type: Incident Duration: 23 minutes Affected Components: Hype Web App Aug 17, 00:35:47 GMT+0 - Investigating - We are currently investigating this incident. Aug 17, 00:59:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>00:35:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>00:59:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 17 Aug 2023 00:35:47 +0000 https://status.hype.co/incident/cllefkf17139096bloj62kurnkq https://status.hype.co/incident/cllefkf17139096bloj62kurnkq Gadget is down (WP Plugin) Type: Incident Affected Components: Hype Plugin Apr 6, 21:58:08 GMT+0 - Resolved - The issue with our Gadget has been resolved. Apr 5, 18:55:59 GMT+0 - Investigating - Some of our users have reported issues with our Gadget. Our engineers are actively investigating. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>21:58:08</var> GMT+0</small><br><strong>Resolved</strong> - The issue with our Gadget has been resolved..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:55:59</var> GMT+0</small><br><strong>Investigating</strong> - Some of our users have reported issues with our Gadget. Our engineers are actively investigating..</p> ]]> Wed, 5 Apr 2023 18:55:59 +0000 https://status.hype.co/incident/clk4pgiri0007buofaypn4x5l-np3t6r24yzdm https://status.hype.co/incident/clk4pgiri0007buofaypn4x5l-np3t6r24yzdm 4/5 Launch - Kits/Hype.co Type: Incident Apr 5, 14:42:40 GMT+0 - Resolved - Updates to our platforms have concluded. Apr 5, 04:04:31 GMT+0 - Monitoring - We are currently making updates to our platform. Users may experience a brief disruption in service. Type: Incident

<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:42:40</var> GMT+0</small><br><strong>Resolved</strong> - Updates to our platforms have concluded..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>04:04:31</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently making updates to our platform. Users may experience a brief disruption in service..</p> ]]> Wed, 5 Apr 2023 04:04:31 +0000 https://status.hype.co/incident/clk4pgiri000bbuof03u58chc-by20z674ytk6 https://status.hype.co/incident/clk4pgiri000bbuof03u58chc-by20z674ytk6 3/29 Launch Type: Incident Mar 29, 19:05:58 GMT+0 - Resolved - All platform updates have concluded. Mar 29, 17:10:13 GMT+0 - Monitoring - We are currently making updates to our platform. Users may experience a brief disruption in service. Type: Incident

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>19:05:58</var> GMT+0</small><br><strong>Resolved</strong> - All platform updates have concluded..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>17:10:13</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently making updates to our platform. Users may experience a brief disruption in service..</p> ]]> Wed, 29 Mar 2023 17:10:13 +0000 https://status.hype.co/incident/clk4pgiri000ebuof2xyiawc2-yr7drhhbx2vt https://status.hype.co/incident/clk4pgiri000ebuof2xyiawc2-yr7drhhbx2vt Pages purchasing intermittently failing Type: Incident Affected Components: Hype Pages Mar 21, 20:38:42 GMT+0 - Resolved - This incident has been resolved. Mar 21, 16:53:13 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Mar 21, 02:13:41 GMT+0 - Identified - Our engineers have implemented a fix and continue to test internally. Mar 20, 21:58:47 GMT+0 - Identified - Our engineers have identified the source of this issue and are working on fixing it! Mar 20, 21:34:00 GMT+0 - Investigating - We have received reports of payments intermittently appearing to fail to complete. We are actively looking into this issue and will report back shortly. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>20:38:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>16:53:13</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:13:41</var> GMT+0</small><br><strong>Identified</strong> - Our engineers have implemented a fix and continue to test internally..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>21:58:47</var> GMT+0</small><br><strong>Identified</strong> - Our engineers have identified the source of this issue and are working on fixing it!.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>21:34:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of payments intermittently appearing to fail to complete. We are actively looking into this issue and will report back shortly..</p> ]]> Mon, 20 Mar 2023 21:34:00 +0000 https://status.hype.co/incident/clk4pgiri000hbuoffu3fb3tx-l8s77q3g9c33 https://status.hype.co/incident/clk4pgiri000hbuoffu3fb3tx-l8s77q3g9c33 Platform Update Type: Incident Feb 21, 23:33:11 GMT+0 - Resolved - All updates to our platform have concluded. Feb 21, 19:00:00 GMT+0 - Monitoring - We are currently deploying an update to our platform. Publishers may experience brief moments of downtime in the Pico web app. We will report when the update is complete. Type: Incident

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>23:33:11</var> GMT+0</small><br><strong>Resolved</strong> - All updates to our platform have concluded..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently deploying an update to our platform. Publishers may experience brief moments of downtime in the Pico web app. We will report when the update is complete..</p> ]]> Tue, 21 Feb 2023 19:00:00 +0000 https://status.hype.co/incident/clk4pgiri000obuof0epl61nm-21fgf1mzhtbg https://status.hype.co/incident/clk4pgiri000obuof0epl61nm-21fgf1mzhtbg Gadget is down for some of our users Type: Incident Affected Components: Hype Plugin Dec 1, 20:52:37 GMT+0 - Resolved - The issue on our Gadget platform has been resolved. Dec 1, 20:14:24 GMT+0 - Investigating - We are continuing to investigate this issue. Dec 1, 20:01:16 GMT+0 - Investigating - Some of our users have reported issues with Gadget. Our engineers are actively investigating. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:52:37</var> GMT+0</small><br><strong>Resolved</strong> - The issue on our Gadget platform has been resolved..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:14:24</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this issue..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:01:16</var> GMT+0</small><br><strong>Investigating</strong> - Some of our users have reported issues with Gadget. Our engineers are actively investigating..</p> ]]> Thu, 1 Dec 2022 20:01:16 +0000 https://status.hype.co/incident/clk4pgiri000rbuofe0hsh1lp-60gcqx55chwp https://status.hype.co/incident/clk4pgiri000rbuofe0hsh1lp-60gcqx55chwp Application upgrades Type: Incident Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App Nov 5, 23:16:19 GMT+0 - Resolved - The upgrade has completed! Our teams will continue to monitor over the weekend. Nov 5, 22:26:45 GMT+0 - Monitoring - This upgrade has been implemented and we are monitoring the results. Nov 5, 22:24:43 GMT+0 - Investigating - Pico is upgrading key components of our software applications. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete. Type: Incident

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:16:19</var> GMT+0</small><br><strong>Resolved</strong> - The upgrade has completed! Our teams will continue to monitor over the weekend..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>22:26:45</var> GMT+0</small><br><strong>Monitoring</strong> - This upgrade has been implemented and we are monitoring the results..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>22:24:43</var> GMT+0</small><br><strong>Investigating</strong> - Pico is upgrading key components of our software applications. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete..</p> ]]> Sat, 5 Nov 2022 22:24:43 +0000 https://status.hype.co/incident/clk4pgiri0010buof8seo6a24-vhfdjsq216mn https://status.hype.co/incident/clk4pgiri0010buof8seo6a24-vhfdjsq216mn Custom Donation Partial Outage Type: Incident Affected Components: Hype Plugin Nov 8, 16:43:04 GMT+0 - Resolved - This incident has been resolved. Nov 7, 20:37:20 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Nov 7, 16:56:29 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Nov 4, 18:39:17 GMT+0 - Investigating - We are aware of an issue impacting users trying to make custom payments and are currently working to address it. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:43:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:37:20</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:56:29</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:39:17</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue impacting users trying to make custom payments and are currently working to address it..</p> ]]> Fri, 4 Nov 2022 18:39:17 +0000 https://status.hype.co/incident/clk4pgiri000vbuof793g56wo-sfkw2s9h2nrr https://status.hype.co/incident/clk4pgiri000vbuof793g56wo-sfkw2s9h2nrr Pages purchasing issues Type: Incident Affected Components: Hype Pages Nov 4, 18:37:35 GMT+0 - Resolved - The issue with purchasing has been resolved. Nov 3, 22:53:38 GMT+0 - Monitoring - We are continuing to monitor the update deployed to our platform. Nov 3, 21:43:04 GMT+0 - Monitoring - We have deployed an update to the platform and are currently monitoring. Nov 3, 20:51:38 GMT+0 - Identified - We have identified the cause of our purchasing issues, and have made progress in implementing a fix. Nov 3, 17:47:46 GMT+0 - Identified - We have identified the cause of our purchasing issues and are working to implement a fix. Nov 3, 17:23:34 GMT+0 - Investigating - Our engineers are continuing to investigate issues with some of our Pages having purchasing issues. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:37:35</var> GMT+0</small><br><strong>Resolved</strong> - The issue with purchasing has been resolved..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>22:53:38</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the update deployed to our platform..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>21:43:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed an update to the platform and are currently monitoring..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:51:38</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of our purchasing issues, and have made progress in implementing a fix..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:47:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of our purchasing issues and are working to implement a fix..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:23:34</var> GMT+0</small><br><strong>Investigating</strong> - Our engineers are continuing to investigate issues with some of our Pages having purchasing issues..</p> ]]> Thu, 3 Nov 2022 17:23:34 +0000 https://status.hype.co/incident/clk4pgiri0016buof2e3kfguq-sn8dpdx8xw75 https://status.hype.co/incident/clk4pgiri0016buof2e3kfguq-sn8dpdx8xw75 Pages purchasing issues Type: Incident Affected Components: Hype Pages Nov 3, 00:48:32 GMT+0 - Resolved - This incident has been resolved. Nov 3, 00:38:23 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Nov 3, 00:28:39 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Nov 2, 23:33:34 GMT+0 - Investigating - We are investigating issues with transactions not completing on some Pico Pages. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:48:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:38:23</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:28:39</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:33:34</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating issues with transactions not completing on some Pico Pages..</p> ]]> Wed, 2 Nov 2022 23:33:34 +0000 https://status.hype.co/incident/clk4pgiri001dbuof26ys5wkw-50bc3k67mwxb https://status.hype.co/incident/clk4pgiri001dbuof26ys5wkw-50bc3k67mwxb Changing/Resetting Passwords Type: Incident Affected Components: Hype Plugin Oct 7, 17:55:56 GMT+0 - Resolved - This incident has been resolved. Oct 7, 16:47:52 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results Oct 7, 16:37:20 GMT+0 - Identified - We have identified a fix and are working to implement it. Oct 6, 18:19:51 GMT+0 - Identified - We are aware some of our users are experiencing difficulty changing/resetting their password(s). Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:55:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:47:52</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:37:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified a fix and are working to implement it..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:19:51</var> GMT+0</small><br><strong>Identified</strong> - We are aware some of our users are experiencing difficulty changing/resetting their password(s)..</p> ]]> Fri, 7 Oct 2022 16:47:52 +0000 https://status.hype.co/incident/clk4pgiri001ibuof0yim0ku0-dnl80zchjcb2 https://status.hype.co/incident/clk4pgiri001ibuof0yim0ku0-dnl80zchjcb2 Signup Method Block is Missing Type: Incident Affected Components: Hype Web App Aug 17, 18:35:57 GMT+0 - Resolved - The issue involving missing signup blocks on popups has been resolved. Aug 17, 15:06:21 GMT+0 - Monitoring - A fix for missing signup blocks on popups has been implemented and is being tested. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>18:35:57</var> GMT+0</small><br><strong>Resolved</strong> - The issue involving missing signup blocks on popups has been resolved..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>15:06:21</var> GMT+0</small><br><strong>Monitoring</strong> - A fix for missing signup blocks on popups has been implemented and is being tested..</p> ]]> Wed, 17 Aug 2022 15:06:21 +0000 https://status.hype.co/incident/clk4pgirj001nbuofagh7fphx-0x8hkyv4j9h0 https://status.hype.co/incident/clk4pgirj001nbuofagh7fphx-0x8hkyv4j9h0 Infrastructure Upgrades Type: Incident Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App, Stripe Integration, Mailchimp Integration, Webhooks/Zapier Jul 1, 03:17:13 GMT+0 - Resolved - All done! Jul 1, 01:27:47 GMT+0 - Monitoring - Upgrades have been implemented and we are monitoring the results. Jun 30, 23:00:23 GMT+0 - Investigating - Pico is upgrading key components of our infrastructure. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete. Thank you for your patience! Type: Incident

Affected Components: , , , , , ,

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>03:17:13</var> GMT+0</small><br><strong>Resolved</strong> - All done!.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>01:27:47</var> GMT+0</small><br><strong>Monitoring</strong> - Upgrades have been implemented and we are monitoring the results..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>23:00:23</var> GMT+0</small><br><strong>Investigating</strong> - Pico is upgrading key components of our infrastructure. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete. Thank you for your patience!.</p> ]]> Thu, 30 Jun 2022 23:00:23 +0000 https://status.hype.co/incident/clk4pgirj001qbuofdhk860v1-1twghlvbbb8d https://status.hype.co/incident/clk4pgirj001qbuofdhk860v1-1twghlvbbb8d Pico is down Type: Incident Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App, Webhooks/Zapier May 23, 22:30:41 GMT+0 - Resolved - This incident has been resolved. May 23, 22:01:55 GMT+0 - Monitoring - Our engineers have identified the underlying issues and are actively monitoring. May 23, 21:52:39 GMT+0 - Identified - We have discovered a critical issue with our API which is affecting our products and customers. Our engineers are working actively on a fix and we will report here with an update shortly. Type: Incident

Affected Components: , , , ,

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>22:30:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>22:01:55</var> GMT+0</small><br><strong>Monitoring</strong> - Our engineers have identified the underlying issues and are actively monitoring..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>21:52:39</var> GMT+0</small><br><strong>Identified</strong> - We have discovered a critical issue with our API which is affecting our products and customers. Our engineers are working actively on a fix and we will report here with an update shortly..</p> ]]> Mon, 23 May 2022 21:52:39 +0000 https://status.hype.co/incident/clk4pgirj001xbuofctnrgamz-ffqy3xgk40gc https://status.hype.co/incident/clk4pgirj001xbuofctnrgamz-ffqy3xgk40gc Webhooks not firing Type: Incident Affected Components: Webhooks/Zapier Apr 4, 18:27:58 GMT+0 - Resolved - The issued with our webhooks has been resolved. Apr 4, 17:00:50 GMT+0 - Identified - We have identified an issue with our webhooks and are currently working to resolve it. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:27:58</var> GMT+0</small><br><strong>Resolved</strong> - The issued with our webhooks has been resolved..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:00:50</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our webhooks and are currently working to resolve it..</p> ]]> Mon, 4 Apr 2022 17:00:50 +0000 https://status.hype.co/incident/clk4pgirj0021buofcjdp2m9x-9266hrbd35lr https://status.hype.co/incident/clk4pgirj0021buofcjdp2m9x-9266hrbd35lr Gadget Performance Issues Type: Incident Affected Components: Hype Plugin Feb 9, 21:03:12 GMT+0 - Resolved - The problem with our platform has been resolved. Feb 9, 20:59:21 GMT+0 - Identified - We have identified the problem with our platform and are working on implementing a fix. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:03:12</var> GMT+0</small><br><strong>Resolved</strong> - The problem with our platform has been resolved..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:59:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem with our platform and are working on implementing a fix..</p> ]]> Wed, 9 Feb 2022 20:59:21 +0000 https://status.hype.co/incident/clk4pgirj0024buof3nbd1ebs-skv427vdyxhl https://status.hype.co/incident/clk4pgirj0024buof3nbd1ebs-skv427vdyxhl API is down Type: Incident Jan 24, 22:25:42 GMT+0 - Resolved - The problem identified with our platform has been resolved. Jan 24, 21:06:10 GMT+0 - Investigating - We have identified a problem with our platform and are working on implementing a fix. Type: Incident

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>22:25:42</var> GMT+0</small><br><strong>Resolved</strong> - The problem identified with our platform has been resolved..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>21:06:10</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a problem with our platform and are working on implementing a fix..</p> ]]> Mon, 24 Jan 2022 21:06:09 +0000 https://status.hype.co/incident/clk4pgirj0027buofgtjcfnty-gg1hdp0cw0x9 https://status.hype.co/incident/clk4pgirj0027buofgtjcfnty-gg1hdp0cw0x9 API is down Type: Incident Jan 20, 18:19:11 GMT+0 - Resolved - This issue reported on our platform has been resolved. Jan 20, 18:03:00 GMT+0 - Monitoring - We’ve implemented the fix and are now monitoring. Jan 20, 18:02:18 GMT+0 - Identified - We’ve identified the issue and are deploying a fix. Jan 20, 17:00:46 GMT+0 - Investigating - We have identified a problem with our platform and are working on implementing a fix. Type: Incident

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>18:19:11</var> GMT+0</small><br><strong>Resolved</strong> - This issue reported on our platform has been resolved..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>18:03:00</var> GMT+0</small><br><strong>Monitoring</strong> - We’ve implemented the fix and are now monitoring..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>18:02:18</var> GMT+0</small><br><strong>Identified</strong> - We’ve identified the issue and are deploying a fix..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>17:00:46</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a problem with our platform and are working on implementing a fix..</p> ]]> Thu, 20 Jan 2022 17:00:46 +0000 https://status.hype.co/incident/clk4pgirj002abuofdhje7i01-stz6xf361x5n https://status.hype.co/incident/clk4pgirj002abuofdhje7i01-stz6xf361x5n Entering Email Does Not Continue Checkout Flow - AX-385 Type: Incident Affected Components: Hype Pages Dec 18, 02:30:39 GMT+0 - Resolved - The incident involving our checkout flow on our Landing Pages has been resolved. Dec 17, 19:22:56 GMT+0 - Investigating - We have been made aware of a problem with our checkout flow on our Landing Pages and are actively investigating. Dec 17, 18:45:17 GMT+0 - Investigating - We have been made aware of a problem with our checkout flow and are actively investigating. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>02:30:39</var> GMT+0</small><br><strong>Resolved</strong> - The incident involving our checkout flow on our Landing Pages has been resolved..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>19:22:56</var> GMT+0</small><br><strong>Investigating</strong> - We have been made aware of a problem with our checkout flow on our Landing Pages and are actively investigating..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>18:45:17</var> GMT+0</small><br><strong>Investigating</strong> - We have been made aware of a problem with our checkout flow and are actively investigating..</p> ]]> Fri, 17 Dec 2021 18:45:17 +0000 https://status.hype.co/incident/clk4pgirj002fbuofhugzbk81-twf7ywt7h2m0 https://status.hype.co/incident/clk4pgirj002fbuofhugzbk81-twf7ywt7h2m0 AWS Outage Type: Incident Affected Components: Hype Web App Dec 7, 22:25:22 GMT+0 - Monitoring - AWS has implemented a fix and we are actively monitoring the results. Dec 7, 19:19:19 GMT+0 - Identified - AWS has identified root cause and is actively working towards recovery. Dec 7, 18:39:00 GMT+0 - Identified - Dashboard is experiencing widespread issues due to the AWS outage. Dec 8, 01:17:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:25:22</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has implemented a fix and we are actively monitoring the results..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:19:19</var> GMT+0</small><br><strong>Identified</strong> - AWS has identified root cause and is actively working towards recovery..</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:39:00</var> GMT+0</small><br><strong>Identified</strong> - Dashboard is experiencing widespread issues due to the AWS outage..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:17:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Dec 2021 18:39:00 +0000 https://status.hype.co/incident/clk4pgirj002jbuof9r2yggbo-k8fm3g5gxkjc https://status.hype.co/incident/clk4pgirj002jbuof9r2yggbo-k8fm3g5gxkjc Free Access Issues Type: Incident Affected Components: Hype Web App Dec 3, 17:50:15 GMT+0 - Resolved - The issue with Free Access on our platforms has been resolved. Dec 3, 15:47:07 GMT+0 - Identified - We have identified the issue with Free Access on our dashboard and are currently implementing a fix. Dec 1, 17:29:42 GMT+0 - Investigating - We are currently investigating an issue with Free Access on our dashboard. Dec 1, 17:23:20 GMT+0 - Investigating - We are currently investigating an issue with Free Access on our platforms. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:50:15</var> GMT+0</small><br><strong>Resolved</strong> - The issue with Free Access on our platforms has been resolved..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:47:07</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue with Free Access on our dashboard and are currently implementing a fix..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:29:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with Free Access on our dashboard..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:23:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with Free Access on our platforms..</p> ]]> Wed, 1 Dec 2021 17:23:20 +0000 https://status.hype.co/incident/clk4pgirj002obuofdcxw599j-53kmnfl0spft https://status.hype.co/incident/clk4pgirj002obuofdcxw599j-53kmnfl0spft Signup Landing Pages Down Type: Incident Affected Components: Hype Pages Nov 3, 13:52:24 GMT+0 - Resolved - This incident involving our signup Landing Pages has been resolved. Nov 2, 17:30:44 GMT+0 - Investigating - We have identified a problem with our signup Landing Pages and are working on implementing a fix. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>13:52:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident involving our signup Landing Pages has been resolved..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:30:44</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a problem with our signup Landing Pages and are working on implementing a fix..</p> ]]> Tue, 2 Nov 2021 17:30:44 +0000 https://status.hype.co/incident/clk4pgirj002tbuofh9439vxq-s7qcb0pph96x https://status.hype.co/incident/clk4pgirj002tbuofh9439vxq-s7qcb0pph96x Dashboard Server Outage Type: Incident Affected Components: Hype Web App Oct 21, 19:51:07 GMT+0 - Resolved - This incident has been resolved. Oct 21, 19:11:19 GMT+0 - Monitoring - We have implemented a fix and are actively monitoring the solution for recurrence. Oct 21, 19:10:39 GMT+0 - Investigating - We are actively investigating a server outage of our Dashboard product. We will update as soon as our engineers have identified a solution. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>19:51:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>19:11:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are actively monitoring the solution for recurrence..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>19:10:39</var> GMT+0</small><br><strong>Investigating</strong> - We are actively investigating a server outage of our Dashboard product. We will update as soon as our engineers have identified a solution..</p> ]]> Thu, 21 Oct 2021 19:10:39 +0000 https://status.hype.co/incident/clk4pgirj002wbuofbxh5atwk-nqkbj5wmzg5j https://status.hype.co/incident/clk4pgirj002wbuofbxh5atwk-nqkbj5wmzg5j