tag:status.hype.co,2005:/history Hype Status - Incident history 2023-08-24T22:43:41.381+00:00 Hype tag:status.hype.co,2005:Incident/cllpr322o17857bmofmxtbmpui 2023-08-24T22:43:41.381+00:00 2023-08-24T22:43:41.381+00:00 Issues with opening Page editor Type: Incident

Affected Components: Hype Web App

Aug 24, 22:43:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hype.co,2005:Incident/cllefkf17139096bloj62kurnkq 2023-08-17T00:35:47.979+00:00 2023-08-17T00:35:47.979+00:00 Hype Web App is not loading Type: Incident

Duration: 23 minutes

Affected Components: Hype Web App

Aug 17, 00:35:47 GMT+0
Investigating - We are currently investigating this incident..

Aug 17, 00:59:06 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hype.co,2005:Incident/clk4pgiri0007buofaypn4x5l-np3t6r24yzdm 2023-04-05T18:55:59.756+00:00 2023-04-06T21:58:08.901+00:00 Gadget is down (WP Plugin) Type: Incident

Affected Components: Hype Plugin

Apr 6, 21:58:08 GMT+0
Resolved - The issue with our Gadget has been resolved..

Apr 5, 18:55:59 GMT+0
Investigating - Some of our users have reported issues with our Gadget. Our engineers are actively investigating..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000bbuof03u58chc-by20z674ytk6 2023-04-05T04:04:31.072+00:00 2023-04-05T14:42:40.505+00:00 4/5 Launch - Kits/Hype.co Type: Incident

Apr 5, 14:42:40 GMT+0
Resolved - Updates to our platforms have concluded..

Apr 5, 04:04:31 GMT+0
Monitoring - We are currently making updates to our platform. Users may experience a brief disruption in service..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000ebuof2xyiawc2-yr7drhhbx2vt 2023-03-29T17:10:13.175+00:00 2023-03-29T19:05:58.673+00:00 3/29 Launch Type: Incident

Mar 29, 19:05:58 GMT+0
Resolved - All platform updates have concluded..

Mar 29, 17:10:13 GMT+0
Monitoring - We are currently making updates to our platform. Users may experience a brief disruption in service..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000hbuoffu3fb3tx-l8s77q3g9c33 2023-03-20T21:34:00.503+00:00 2023-03-21T20:38:42.805+00:00 Pages purchasing intermittently failing Type: Incident

Affected Components: Hype Pages

Mar 21, 20:38:42 GMT+0
Resolved - This incident has been resolved..

Mar 21, 16:53:13 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Mar 21, 02:13:41 GMT+0
Identified - Our engineers have implemented a fix and continue to test internally..

Mar 20, 21:58:47 GMT+0
Identified - Our engineers have identified the source of this issue and are working on fixing it!.

Mar 20, 21:34:00 GMT+0
Investigating - We have received reports of payments intermittently appearing to fail to complete. We are actively looking into this issue and will report back shortly..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000obuof0epl61nm-21fgf1mzhtbg 2023-02-21T19:00:00.932+00:00 2023-02-21T23:33:11.589+00:00 Platform Update Type: Incident

Feb 21, 23:33:11 GMT+0
Resolved - All updates to our platform have concluded..

Feb 21, 19:00:00 GMT+0
Monitoring - We are currently deploying an update to our platform. Publishers may experience brief moments of downtime in the Pico web app. We will report when the update is complete..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000rbuofe0hsh1lp-60gcqx55chwp 2022-12-01T20:01:16.736+00:00 2022-12-01T20:52:37.914+00:00 Gadget is down for some of our users Type: Incident

Affected Components: Hype Plugin

Dec 1, 20:52:37 GMT+0
Resolved - The issue on our Gadget platform has been resolved..

Dec 1, 20:14:24 GMT+0
Investigating - We are continuing to investigate this issue..

Dec 1, 20:01:16 GMT+0
Investigating - Some of our users have reported issues with Gadget. Our engineers are actively investigating..

]]> tag:status.hype.co,2005:Incident/clk4pgiri0010buof8seo6a24-vhfdjsq216mn 2022-11-05T22:24:43.123+00:00 2022-11-05T23:16:19.201+00:00 Application upgrades Type: Incident

Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App

Nov 5, 23:16:19 GMT+0
Resolved - The upgrade has completed! Our teams will continue to monitor over the weekend..

Nov 5, 22:26:45 GMT+0
Monitoring - This upgrade has been implemented and we are monitoring the results..

Nov 5, 22:24:43 GMT+0
Investigating - Pico is upgrading key components of our software applications. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete..

]]> tag:status.hype.co,2005:Incident/clk4pgiri000vbuof793g56wo-sfkw2s9h2nrr 2022-11-04T18:39:17.881+00:00 2022-11-08T16:43:04.680+00:00 Custom Donation Partial Outage Type: Incident

Affected Components: Hype Plugin

Nov 8, 16:43:04 GMT+0
Resolved - This incident has been resolved..

Nov 7, 20:37:20 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Nov 7, 16:56:29 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Nov 4, 18:39:17 GMT+0
Investigating - We are aware of an issue impacting users trying to make custom payments and are currently working to address it..

]]> tag:status.hype.co,2005:Incident/clk4pgiri0016buof2e3kfguq-sn8dpdx8xw75 2022-11-03T17:23:34.650+00:00 2022-11-04T18:37:35.565+00:00 Pages purchasing issues Type: Incident

Affected Components: Hype Pages

Nov 4, 18:37:35 GMT+0
Resolved - The issue with purchasing has been resolved..

Nov 3, 22:53:38 GMT+0
Monitoring - We are continuing to monitor the update deployed to our platform..

Nov 3, 21:43:04 GMT+0
Monitoring - We have deployed an update to the platform and are currently monitoring..

Nov 3, 20:51:38 GMT+0
Identified - We have identified the cause of our purchasing issues, and have made progress in implementing a fix..

Nov 3, 17:47:46 GMT+0
Identified - We have identified the cause of our purchasing issues and are working to implement a fix..

Nov 3, 17:23:34 GMT+0
Investigating - Our engineers are continuing to investigate issues with some of our Pages having purchasing issues..

]]> tag:status.hype.co,2005:Incident/clk4pgiri001dbuof26ys5wkw-50bc3k67mwxb 2022-11-02T23:33:34.848+00:00 2022-11-03T00:48:32.263+00:00 Pages purchasing issues Type: Incident

Affected Components: Hype Pages

Nov 3, 00:48:32 GMT+0
Resolved - This incident has been resolved..

Nov 3, 00:38:23 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Nov 3, 00:28:39 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Nov 2, 23:33:34 GMT+0
Investigating - We are investigating issues with transactions not completing on some Pico Pages..

]]> tag:status.hype.co,2005:Incident/clk4pgiri001ibuof0yim0ku0-dnl80zchjcb2 2022-10-07T16:47:52.000+00:00 2022-10-07T17:55:56.000+00:00 Changing/Resetting Passwords Type: Incident

Affected Components: Hype Plugin

Oct 7, 17:55:56 GMT+0
Resolved - This incident has been resolved..

Oct 7, 16:47:52 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 7, 16:37:20 GMT+0
Identified - We have identified a fix and are working to implement it..

Oct 6, 18:19:51 GMT+0
Identified - We are aware some of our users are experiencing difficulty changing/resetting their password(s)..

]]> tag:status.hype.co,2005:Incident/clk4pgirj001nbuofagh7fphx-0x8hkyv4j9h0 2022-08-17T15:06:21.033+00:00 2022-08-17T18:35:57.605+00:00 Signup Method Block is Missing Type: Incident

Affected Components: Hype Web App

Aug 17, 18:35:57 GMT+0
Resolved - The issue involving missing signup blocks on popups has been resolved..

Aug 17, 15:06:21 GMT+0
Monitoring - A fix for missing signup blocks on popups has been implemented and is being tested..

]]> tag:status.hype.co,2005:Incident/clk4pgirj001qbuofdhk860v1-1twghlvbbb8d 2022-06-30T23:00:23.000+00:00 2022-07-01T03:17:13.446+00:00 Infrastructure Upgrades Type: Incident

Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App, Stripe Integration, Mailchimp Integration, Webhooks/Zapier

Jul 1, 03:17:13 GMT+0
Resolved - All done!.

Jul 1, 01:27:47 GMT+0
Monitoring - Upgrades have been implemented and we are monitoring the results..

Jun 30, 23:00:23 GMT+0
Investigating - Pico is upgrading key components of our infrastructure. We expect there to be little or no impact to you or your users. We will be monitoring the change for the next several hours and will provide an update when the upgrades are complete. Thank you for your patience!.

]]> tag:status.hype.co,2005:Incident/clk4pgirj001xbuofctnrgamz-ffqy3xgk40gc 2022-05-23T21:52:39.002+00:00 2022-05-23T22:30:41.140+00:00 Pico is down Type: Incident

Affected Components: Hype Plugin, Hype Pages, Hype WordPress Plugin, Hype Web App, Webhooks/Zapier

May 23, 22:30:41 GMT+0
Resolved - This incident has been resolved..

May 23, 22:01:55 GMT+0
Monitoring - Our engineers have identified the underlying issues and are actively monitoring..

May 23, 21:52:39 GMT+0
Identified - We have discovered a critical issue with our API which is affecting our products and customers. Our engineers are working actively on a fix and we will report here with an update shortly..

]]> tag:status.hype.co,2005:Incident/clk4pgirj0021buofcjdp2m9x-9266hrbd35lr 2022-04-04T17:00:50.553+00:00 2022-04-04T18:27:58.570+00:00 Webhooks not firing Type: Incident

Affected Components: Webhooks/Zapier

Apr 4, 18:27:58 GMT+0
Resolved - The issued with our webhooks has been resolved..

Apr 4, 17:00:50 GMT+0
Identified - We have identified an issue with our webhooks and are currently working to resolve it..

]]> tag:status.hype.co,2005:Incident/clk4pgirj0024buof3nbd1ebs-skv427vdyxhl 2022-02-09T20:59:21.018+00:00 2022-02-09T21:03:12.513+00:00 Gadget Performance Issues Type: Incident

Affected Components: Hype Plugin

Feb 9, 21:03:12 GMT+0
Resolved - The problem with our platform has been resolved..

Feb 9, 20:59:21 GMT+0
Identified - We have identified the problem with our platform and are working on implementing a fix..

]]> tag:status.hype.co,2005:Incident/clk4pgirj0027buofgtjcfnty-gg1hdp0cw0x9 2022-01-24T21:06:09.962+00:00 2022-01-24T22:25:42.747+00:00 API is down Type: Incident

Jan 24, 22:25:42 GMT+0
Resolved - The problem identified with our platform has been resolved..

Jan 24, 21:06:10 GMT+0
Investigating - We have identified a problem with our platform and are working on implementing a fix..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002abuofdhje7i01-stz6xf361x5n 2022-01-20T17:00:46.157+00:00 2022-01-20T18:19:11.522+00:00 API is down Type: Incident

Jan 20, 18:19:11 GMT+0
Resolved - This issue reported on our platform has been resolved..

Jan 20, 18:03:00 GMT+0
Monitoring - We’ve implemented the fix and are now monitoring..

Jan 20, 18:02:18 GMT+0
Identified - We’ve identified the issue and are deploying a fix..

Jan 20, 17:00:46 GMT+0
Investigating - We have identified a problem with our platform and are working on implementing a fix..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002fbuofhugzbk81-twf7ywt7h2m0 2021-12-17T18:45:17.640+00:00 2021-12-18T02:30:39.901+00:00 Entering Email Does Not Continue Checkout Flow - AX-385 Type: Incident

Affected Components: Hype Pages

Dec 18, 02:30:39 GMT+0
Resolved - The incident involving our checkout flow on our Landing Pages has been resolved..

Dec 17, 19:22:56 GMT+0
Investigating - We have been made aware of a problem with our checkout flow on our Landing Pages and are actively investigating..

Dec 17, 18:45:17 GMT+0
Investigating - We have been made aware of a problem with our checkout flow and are actively investigating..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002jbuof9r2yggbo-k8fm3g5gxkjc 2021-12-07T18:39:00.560+00:00 2021-12-07T22:25:22.394+00:00 AWS Outage Type: Incident

Affected Components: Hype Web App

Dec 7, 22:25:22 GMT+0
Monitoring - AWS has implemented a fix and we are actively monitoring the results..

Dec 7, 19:19:19 GMT+0
Identified - AWS has identified root cause and is actively working towards recovery..

Dec 7, 18:39:00 GMT+0
Identified - Dashboard is experiencing widespread issues due to the AWS outage..

Dec 8, 01:17:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002obuofdcxw599j-53kmnfl0spft 2021-12-01T17:23:20.918+00:00 2021-12-03T17:50:15.970+00:00 Free Access Issues Type: Incident

Affected Components: Hype Web App

Dec 3, 17:50:15 GMT+0
Resolved - The issue with Free Access on our platforms has been resolved..

Dec 3, 15:47:07 GMT+0
Identified - We have identified the issue with Free Access on our dashboard and are currently implementing a fix..

Dec 1, 17:29:42 GMT+0
Investigating - We are currently investigating an issue with Free Access on our dashboard..

Dec 1, 17:23:20 GMT+0
Investigating - We are currently investigating an issue with Free Access on our platforms..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002tbuofh9439vxq-s7qcb0pph96x 2021-11-02T17:30:44.281+00:00 2021-11-03T13:52:24.722+00:00 Signup Landing Pages Down Type: Incident

Affected Components: Hype Pages

Nov 3, 13:52:24 GMT+0
Resolved - This incident involving our signup Landing Pages has been resolved..

Nov 2, 17:30:44 GMT+0
Investigating - We have identified a problem with our signup Landing Pages and are working on implementing a fix..

]]> tag:status.hype.co,2005:Incident/clk4pgirj002wbuofbxh5atwk-nqkbj5wmzg5j 2021-10-21T19:10:39.137+00:00 2021-10-21T19:51:07.151+00:00 Dashboard Server Outage Type: Incident

Affected Components: Hype Web App

Oct 21, 19:51:07 GMT+0
Resolved - This incident has been resolved..

Oct 21, 19:11:19 GMT+0
Monitoring - We have implemented a fix and are actively monitoring the solution for recurrence..

Oct 21, 19:10:39 GMT+0
Investigating - We are actively investigating a server outage of our Dashboard product. We will update as soon as our engineers have identified a solution..

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