Hype - Notice history

All systems operational

Hype Web App - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 99.86%

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Aug 2021
Sep 2021
Oct 2021

Hype Pages - Operational

100% - uptime
Aug 2021 · 99.63%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Hype Plugin - Operational

100% - uptime
Aug 2021 · 99.63%Sep · 99.03%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Hype WordPress Plugin - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Webhooks/Zapier - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Stripe Integration - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Mailchimp Integration - Operational

100% - uptime
Aug 2021 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2021
Sep 2021
Oct 2021

Notice history

Oct 2021

Dashboard Server Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are actively monitoring the solution for recurrence.

  • Investigating
    Investigating

    We are actively investigating a server outage of our Dashboard product. We will update as soon as our engineers have identified a solution.

Content locking not working
  • Resolved
    Resolved

    The incident involving content locking has been resolved.

  • Investigating
    Investigating

    Some of our users have reported issues with content locking not working as desired . Our engineers are actively investigating.

Magic Links not working
  • Resolved
    Resolved

    The incident regarding Magic Links is resolved, all newly generated links should now authenticate users as expected.

  • Identified
    Identified

    We have identified the problem with our magic links and a fix is being implemented.

Webhooks failing to fire, Zapier tasks and other webhook-based notifications affected
  • Resolved
    Resolved

    The webhook events incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been deployed to re-enable webhooks to send, and we are monitoring its effect. We are working to re-send events that were prevented from sending during the downtime, and will update this incident once all possible events have been resent.

  • Investigating
    Investigating

    We are currently investigating an issue that is preventing webhook events from firing to subscribed clients. This, in turn, is preventing Zapier "zaps" from being triggered correctly. Work is underway to identify and remediate this issue. Once the issue is resolved, we will attempt to re-trigger any events that were prevented from firing during this downtime.

Dashboard 503
  • Resolved
    Resolved

    A fix has been implemented on our platform and Dashboard is now operational.

  • Investigating
    Investigating

    We have identified the problem with our Dashboard product and are working on implementing a fix.

Sep 2021

Pico not loading on sites without Content Div
  • Resolved
    Resolved

    The incident impacting our platform has been resolved.

  • Investigating
    Investigating

    We are aware of an issue impacting our platform for some users and are currently working to address it.

Maintenance
  • Resolved
    Resolved

    Maintenance on Gadget, Landing Pages, and Dashboard has finished.

  • Investigating
    Investigating

    The team is doing some maintenance for the next 1-2 hours so publishers may experience slow performance on Gadget, Landing Pages, and Dashboard

Aug 2021

Mailchimp Subscription Issue
  • Resolved
    Resolved

    The incident involving Mailchimp subscriptions has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented for the Mailchimp issue and we are monitoring the results.

  • Identified
    Identified

    Some of our users have reported issues with Mailchimp subscriptions. Our engineers have identified the issue and are implementing a fix.

Gadget Stop Subscription Functionality
  • Resolved
    Resolved

    The incident involving stopping subscriptions has been resolved.

  • Identified
    Identified

    We have identified the problem with stopping subscriptions and are working on implementing a fix.

  • Investigating
    Investigating

    Some of our users have reported issues with stopping subscriptions. Our engineers are actively investigating.

Subscription Billing Issues
  • Resolved
    Resolved

    Our engineering team has determined the issue related to billing not to be wide spread and will be monitoring for any recurrence.

  • Update
    Update

    Our engineers are continuing to investigate the reported issues having to do with billing.

  • Update
    Update

    Our engineers are continuing to investigate the reported issues having to do with billing.

  • Update
    Update

    Our engineers are continuing to investigate the reported issues having to do with billing.

  • Update
    Update

    Our engineers are continuing to investigate the reported issues having to do with billing.

  • Update
    Update

    Our engineers are continuing to investigate the reported issues having to do with billing.

  • Investigating
    Investigating

    Some of our users have reported issues with billing . Our engineers are actively investigating.

Aug 2021 to Oct 2021

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