Hype - Notice history

All systems operational

Hype Web App - Operational

100% - uptime
Sep 2020 · 99.93%Oct · 100.0%Nov · 99.69%

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Sep 2020
Oct 2020
Nov 2020

Hype Pages - Operational

100% - uptime
Sep 2020 · 99.93%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Hype Plugin - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Hype WordPress Plugin - Operational

100% - uptime
Sep 2020 · 99.93%Oct · 99.81%Nov · 99.69%

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Sep 2020
Oct 2020
Nov 2020

Webhooks/Zapier - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Stripe Integration - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Mailchimp Integration - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Notice history

Nov 2020

Issues Logging in to Publisher Dashboard
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a temporary solution and will be working towards a longer term fix to ensure more stability.

  • Identified
    Identified

    We are still experiencing issues and are continuing to work on a solution.

  • Monitoring
    Monitoring

    We have made an update to correct the issue and are seeing performance return to normal. We will continue to monitor but believe the situation is resolved. Users should now be able to use Google login.

  • Update
    Update

    The google sign-in issue is impacting both the Publisher Dashboard and on-site plugin for users. We are continuing to investigate the cause.

  • Investigating
    Investigating

    We are currently aware of an issue logging in to the publisher dashboard with Google accounts and are investigating the cause.

Oct 2020

Plugin Doesn't Load for Subset of Users
  • Resolved
    Resolved

    This issue has been resolved. Any impacted users that refresh the page will see Pico as expected.

  • Monitoring
    Monitoring

    We have identified the issue preventing Pico loading as cached data from our location lookup service and have deployed a fix. This is currently in the process of updating impacted users, so as it runs, refreshing the page for any affected users will load Pico as expected. We will post again when it has completed.

  • Identified
    Identified

    We have identified the issue and are working on a fix to address it.

  • Update
    Update

    We are continuing to investigate this issue and will follow up with more information.

  • Investigating
    Investigating

    Following up on an issue yesterday, we have received reports of some users unable to load the Pico plugin on-site. This will prevent managing account or subscription flow from working for these users. We are currently investigating the cause.

Plugin Doesn't Load for Subset of Users
  • Resolved
    Resolved

    We have addressed the issue for these localities and have resolved the issue.

  • Identified
    Identified

    We are aware of an issue preventing the onsite plug-in loading for some users in certain localities. We are working to address this.

Slow Response Times on API
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have released a fix and believe that we have corrected the issue, but will continue to monitor performance.

  • Update
    Update

    We are continuing to investigate the issue and will follow up again with more information when it's available.

  • Investigating
    Investigating

    We are aware of issues impacting logging in to Pico, affecting both the on-site plugin and logging in to the Pico Dashboard. Users will experience slower load times than normal or potentially timeouts. These issues appear to be related to a broader outage with Amazon Web Services, which Pico relies on. We are continuing to investigate and will follow up with more information.

Sep 2020

Issue Loading Pico in Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The fix was implemented and Safari is now loading as expected. We will continue to monitor performance to make sure there is no lasting impact.

  • Identified
    Identified

    We are testing the fix now and expect to deploy the fix shortly.

  • Investigating
    Investigating

    We are aware of an issue impacting the loading of Pico on Safari, include mobile Safari, and are currently working on a fix.

Sep 2020 to Nov 2020

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